When was the last time you experienced remarkable Customer Service?
With my 15+ years of experience in the IT industry I sometimes feel sorry for the IT Professional.(yup – that’s you!…)
Generally speaking people don’t see what an amazing job you do… the long hours and brain drains aren’t always visible to the end-users and the customers.
Generally speaking people don’t see what an amazing job you do… the long hours and brain drains aren’t always visible to the end-users and the customers.
On the other side, I also meet a lot of IT Professionals who have absolutely NO idea about the concept of Customer Service.
Which made me think:
What is Remarkable Customer Service? What makes that one place where you get your coffee every day so much better than the 5 coffee shops you walk past on your way to this one?
Can you let me know what your idea is? When was the last time youexperienced remarkable service? The one where you felt uplifted, remarkable and have told others about it.
We opened a channel on YouTube dedicated to Remarkable Customer Service and I would love to see your story there as well. Share your experiences, share your stories and let’s learn from each other on what exactly makes a service to Remarkable. By having an understanding of the workings of Remarkable Customer Service we can help the IT industry to Master the Art of Service
How does it work?
What do you need to do to share your story on The Art of Service’s Mastering the Art of Service Channel.
Get your 1-2 minute unedited, short, snappy, to the point video:
Fire up your webcam/iphone/phonecam and answer the following 2 questions:
- Tell something about yourself, your name, what you do/where you work, what motivates you – don’t forget to make room for a shameless plug
, this is your chance to let 20,000 viewers know about your story - When was the last time you experienced exceptional service; where, in which circumstance, why was it remarkable for you.
Email your video story straight into the channel at y49lyk3cc81v@m.youtube.com
Or if you’d like me to take care of it, send the video or download link and I’ll have it up on the channel right away.
That’s it!, share your story now and let the world know what’s remarkable to you.
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