ITIL V3 Intermediate programs – so many choices… what is best? June 23, 2009
Posted by ivankamenken in itil, itsm.Tags: certification, IT Service Management, itil, ITIL expert, ITIL V3, itsm
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In generic terms we’ve always said that there is no right or wrong pathway – it all depends. (such a consultancy statement, isn’t it??)
But in reality there are some choices that are better then others:
1. Both the capability Modules and the Lifecycle modules cover the same theory, but from a different point of view and to various levels of detail. As a result of this, you want to check which book is covered in the Capability program. As an example: RCV (Release, Control and Validation) covers a large component of the Service Transition book, so it is best NOT to do the Service Transition Lifecycle program at the same time due to the extend of overlap between the two programs.
2. For ‘ action based’ people, or IT Professionals who want to know HOW the theory would work in a practical situation, the Capability modules would be more suitable. These programs are aimed at the process team member, the people in the field who get their hands dirty and now need to work out how their practical work fits in with the ITIL framework.
3. The umbrella program before reaching ‘ ITIL Expert’ status is the Managing Across the Lifecycle or MALC for short. This course and associated exam are quite theory based and of a more strategic level. A good preparation for this program would be to either attend the Service Strategy Lifecycle Module or the SOA (Service, Offerings and Agreements) Capability Module.
For more information on the ITIL V3 Intermediate programs, check this out… or get us to contact you to answer all your questions.
hi,
what is best for us, if we are going to implement ITSM. which Documents i will follow for Best practices and how will i manage ITSM Doumentation. plz guide me about preparation of documentation of ITSM..
Thanks and best regards,
Syed Baqar Raza.
Thank you for your question. First of all it is important to have a solid understanding of the framework and the guidelines that are part of it. Based on this knowledge, and understanding of your company you will be able to make an assessment on where to start.
Please send me an email if you wish to discuss this further and I can send you some links with information that might be helpful.
Ivanka