Ivanka Menken

In yesterday’s keynote speech at the ITsmF Asia Summit in Singapore, Sharon Taylor explained how the ITIL V3 helps CIOs and IT organizations to link their IT strategies to business objectives. 

A number of the key statements I picked up from her talk were:

1. ITIL V3 is a combination of best practice, good practic and common practices…
2. Don’t start your ITIL implementation by starting to read the Service Strategy book cover to cover – it will give you a headache
3. You need to be educated and your staff need ongoing training. The certification scheme that APMG developed is designed to help with this. It gives more flexibility for students to pick and choose which courses they want to attend to achieve the 22 points for ITIL Expert status.
4. Most popular part of ITIL V3 is the Service Portfolio
5. Asia is frontrunner in the implementation of ITIL V3 – probably a cultural thing as the Asian region has a culture of acceptance of something new
6. There will be no ITIL V4 – any changes or additions to the framework will be dealt with through the complementary guides (complementary in this context doesn’t mean ‘gratis’ it means ‘in addition to’ )
7. The project group that is working on ITIL V3 is putting a lot of effort and time into synergy publications: how does ITIL relate to Cobit? How does ITIL relate to CMMi? How does ITIL relate to 6 Sigma? etc.