Warning: this interview with Marco Koelmans (CISSP, CISA, CISM) will tell you exactly where ITIL misses the security boat.
1) In the past 10 years many ITSM/ITIL practitioners have been talking about IT Security Management, but it sounds like chicken Little “the sky is falling!”. In your opinion – what is it that ITIL/ITSM practitioners are missing about IT Security Management? I don’t want to make general assumptions but I find IT Security Management … Read more
Would you like service with that?
The older I get the more I expect to receive service – no, let me rephrase that: I demand GOOD service. Call it experience, call it turning into a cranky old #$%$ but when I pay for something, I expect to receive the product encapsulated in good service. I thought I was the only one … Read more
You only have 1 opportunity to make a GREAT first impression
No matter what type of work you do, you are always on display. Every day your work is scrutinized, and the way you come across is important. (after all – perception is reality). First impressions count and you will need to work very hard to change people’s minds about the first impression they have about … Read more
31 days and counting… ITIL V2 Service Manager exam expiry date is looming!
This post is for those of you who still feel they want (or need) to achieve the highly coveted status of RED PIN: ITIL V2 Service Manager . You only have 31 days to organise and sit your exam. After the 31st of August the Service Support exam and Service Delivery exams are only available … Read more
August issue of The Art of Service Magazine – Cloud Computing -
We are so excited about the August issue that we decided to send it out a few days early… (OK – the other reason is because the editor is away on annual leave and so she needed to have it ready a bit earlier) Hope you enjoy reading about our Cloud Computing ideas and articles. … Read more
What do you think? Is service important for the IT industry?
Have a look of the wordcloud of my blog: www.wordle.net (thanks to Christopher Dancy to give me the link to this awesome tool!)
When was the last time you experienced remarkable Customer Service?
With my 15+ years of experience in the IT industry I sometimes feel sorry for the IT Professional.(yup – that’s you!…) Generally speaking people don’t see what an amazing job you do… the long hours and brain drains aren’t always visible to the end-users and the customers. On the other side, I also meet a … Read more
Webinars on ITIL and Cloud Computing on Bright Talk
I have been asked to present webinars on a regular basis on topics around ITIL, IT Service Management and Cloud Computing. This link will show you all webinars on one page. Hope you enjoy watching them! Ivanka
Planning and focus – the secrets to success.
Successful entrepreneurs (and business people in general) are disciplined and focussed. They have a clear vision and goal. Know exactly why they have their business and why they want to be involved in it. Not only do they know the WHY – they also know the how: One page strategic Plan Quarterly priorities Monthly measurements … Read more
The Art of Service has a job opening: Would you like to work with us?
We are looking for an innovative IT professional to join our team in Brisbane (QLD, Australia). This is a unique and challenging opportunity for the right person, who is looking for a change in career direction or to enhance their skills as a professional educator. Some of the key responsibilities for this dynamic role include:- Developing and facilitating … Read more
